Frequently Asked Questions

Our AI-powered visual quoting system makes getting a quote simple and fast: 1. Snap & Send — Upload 1-5 photos of your property or project area along with your contact details and service requirements. 2. AI Analysis — Our Jerry AI analyses the photos to estimate dimensions, assess condition, and identify any accessibility considerations. This helps us provide more accurate quotes without an initial site visit. 3. Get Your Quote — Within 2 hours during business hours, you'll receive a unique link to your personalised quote portal. This includes a detailed PHR-based breakdown with labour, materials, overhead, and VAT, plus a 3D projection showing the before and after states. 4. Accept or Refine — Review your quote, request upgrades or refinements, or book a call to discuss. When you're ready, accept the quote to proceed.

Quotes are typically generated within 2 hours during business hours (Monday-Friday 8am-6pm). For complex projects requiring specialist review or detailed material specifications, it may take up to 24 hours. Emergency enquiries are prioritised and receive the fastest response. All quotes are valid for 30 days from issue date.

No, all initial quotes are completely free with no obligation. We believe in providing transparent, no-pressure pricing to help you make informed decisions about your project. For large or complex projects requiring detailed feasibility studies or structural surveys, we may discuss additional specialist assessments, but basic quotes are always free.

Yes, you can still request a quote without uploading photos. Simply fill out the quote form with your service requirements and project description. We'll provide an estimate based on the information provided. However, photo uploads significantly improve quote accuracy, especially for projects where dimensions, condition, and access are factors. We recommend including photos when possible.

Project timelines vary based on scope, size, and complexity: - Small projects (20-50 sqm): Typically 1-3 weeks - Medium projects (50-200 sqm): Typically 3-6 weeks - Large projects (200-1000 sqm): Typically 6-12 weeks - Major projects (1000+ sqm): Typically 12-24 weeks Your quote will include estimated start and completion dates. These are confirmed following a detailed site survey for confirmed projects.

Standard working hours are Monday-Friday 8am-6pm. For commercial projects where occupancy or business operations are a concern, we can arrange weekend and evening working at competitive rates. This is often popular for office fit-outs, retail environments, and healthcare facilities where disruption must be minimised.

For most projects, we can commence works within 7-14 days of quote acceptance. This allows time for contract preparation, material ordering, and scheduling. For urgent requirements, we maintain emergency response capability and can often fast-track mobilisation. Discuss your timeline requirements with us when requesting a quote.

Yes, we regularly deliver projects in phases. This approach is particularly valuable for large commercial fit-outs, residential developments, and heritage buildings where complete vacancy isn't possible. Phase scheduling requires careful coordination and we'll work with you to develop a detailed programme minimising disruption to your operations.

Our standard payment terms are: - 25% deposit upon project commencement - Stage payments for larger projects (typically at 25%, 50%, 75% completion) - Final 25% upon completion and client sign-off For smaller projects, we may require payment in full upon completion. All payments are invoiced with 30-day terms. We accept bank transfer, BACS, and cheque. Credit cards attract a 2.5% processing fee.

Quotes provided through our visual quoting system are detailed estimates based on the information and photos provided. Following a site survey, we confirm final specifications and lock the price. We commit to pricing accuracy — the final invoice will match the accepted quote unless you request changes or additions during works. There are no hidden costs or surprise charges.

Yes, we offer competitive pricing for larger projects. Volume discounts are available for projects exceeding certain thresholds, and long-term client relationships often qualify for preferential rates. We also offer referral bonuses for clients who recommend us to others. Speak to our team about your specific requirements.

Every quote includes: - Labour costs — All tradespeople and specialist contractors - Materials — All materials, fixings, and consumables - Overhead — Site overheads, insurance, and administration (10%) - VAT — 20% VAT on all work - Line items — Detailed breakdown of each element - Timeline — Estimated start, duration, and completion dates - Specification — Plain-language description of works - Warranties — Manufacturer and workmanship guarantees

Yes, we carry comprehensive insurance cover: - £10 Million Professional Indemnity Insurance - £5 Million Public Liability Insurance - £2 Million Employers Liability Insurance All insurance coverage is maintained current and we provide certificates of currency upon request. We recommend clients verify insurance status before commencing any works.

We maintain the following industry certifications: - CHAS Accredited (Contractors Health and Safety Assessment Scheme) - FIRAS Certified (Fire Industry Professional Certification) - Constructionline Member (UK government procurement framework) - Gold Member (Construction Industry Trade Body) These certifications are renewed annually following rigorous assessments. We provide copies of all certification documentation upon request.

Yes, all work is backed by warranties: - Workmanship warranty: 12 months on all installations - Materials warranty: Manufacturer warranties apply (typically 10-25 years) - Fire stopping certification: 25-year system warranties via FIRAS Warranties are provided in writing and registered with the relevant certification bodies. Defects arising from faulty workmanship or materials are remedied at no cost.

We cover all London postcodes across all 32 boroughs, including: Central London: Westminster, Camden, Islington, Hackney, Tower Hamlets, Southwark, Lambeth, Wandsworth, Kensington & Chelsea, Hammersmith & Fulham North London: Barnet, Enfield, Haringey, Redbridge, Harrow, Brent South London: Croydon, Bromley, Lewisham, Greenwich, Bexley, Kingston upon Thames, Richmond upon Thames East London: Newham, Barking, Havering, Waltham Forest West London: Ealing, Hillingdon, Hounslow, Sutton We also cover Home Counties within approximately 25 miles of central London.

While our primary coverage is Greater London and surrounding Home Counties, we do undertake projects further afield for established clients and large-scale projects. Typical extended coverage includes Berkshire, Buckinghamshire, Hertfordshire, Surrey, and Essex. Travel and accommodation costs may apply for locations beyond 25 miles from central London.

Yes, we serve residential customers alongside our commercial and public sector work. We understand that homeowners may have concerns about noise, disruption, and property protection. Our residential teams are trained to minimise impact and maintain clean, safe working environments. We treat every home as if it were our own.

Key differences include: Commercial projects typically involve larger scales, more complex regulations, and stricter accessibility requirements. Time constraints are often critical (e.g., getting an office fit-out completed before a lease starts). We coordinate with multiple contractors and manage interfaces with landlord and building management. Residential projects require greater sensitivity to occupants' daily lives. Works in occupied properties demand careful scheduling, dust management, and noise control. We excel at working in occupied spaces without disrupting household routines. Both require the same commitment to quality and safety — we simply adapt our approach to match the context.

Yes, we frequently work in occupied properties. Our teams are trained in dust control, noise management, and minimising disruption to daily routines. We: - Work room-by-room where possible - Use dust barriers and negative pressure equipment - Schedule noisy works for least disruptive times - Maintain clear access and egress at all times - Clean thoroughly at end of each working day For complete vacancy requirements (major renovations, empty properties), we can often accelerate programmes to suit your circumstances.

Yes, we have extensive experience working with listed buildings and heritage properties. Our expertise includes: - Working with Conservation Officers and Historic England - Sympathetic materials and techniques - Traditional building methods for period properties - Specialist lime mortar and traditional plaster systems - Heritage impact assessments and documentation We understand the unique requirements of heritage work, including the need for consents, specialist materials, and careful installation that respects the building's character and fabric.

Yes, we provide a range of disabled access solutions as part of our partitioning and interior systems work: - DDA-compliant door widths and hardware - Accessible signage and wayfinding - Acoustic considerations for hearing-impaired individuals - Partitions designed for easy modification - Consultation on comprehensive accessibility strategies We work closely with accessibility consultants and can integrate their recommendations into our installations. All our work meets or exceeds current Part M building regulations.

Yes, we maintain 24/7 emergency response capability for: - Fire stopping failures identified by fire risk assessments - Roof leaks requiring immediate temporary weatherproofing - Structural concerns affecting safety - Water damage requiring immediate remedial action - Fire door repairs following incidents or door inspector visits Emergency call-outs are available 24 hours a day, 7 days a week. Call our emergency line for immediate assistance. Response times within London are typically under 4 hours for critical situations.

Construction emergencies include situations where: - There is immediate risk to life or safety - A fire stopping installation has failed and compromised compartmentation - Weather penetration is causing damage to property - Security is compromised (broken doors, windows) - Structural elements have become unstable - Water ingress threatens building fabric or contents Not sure if it qualifies as an emergency? Call us and describe the situation — we'll advise on the appropriate response level and if emergency call-out is warranted.